Knowledge Base


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Created On: 25 May, 2017

User (or User ID) - any person or system that has access to using an email.  They are further divided as follows:


  1. External User – OSI’s Clients; are usually the business owners or any other representatives for whom access has been authorized.  External Users are further divided into Roles to specify their access level.


  2. Internal Users – OSI’s employees who are responsible for rendering the different services contracted.  Being a customizable feature, there are many roles available. 
  3. Self Service Users – Users that are invited by the External Users to have access to view and perform certain tasks.  They do not require OSI configuration.  These are:


    1. Payees


    2. Customers
  4. Employees

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